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Returns

How do I return my order?

Although you may try on an item, all return products must be in new and unused condition, with swing tickets and hygiene stickers attached. Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse retur

How do I exchange an order?

If you are wanting an exchange, please write the style number and size of the item you are wanting to exchange for on your online order form. Please note: Exchanges cannot be processed for an item more expensive than your original purchase. If the pr

How can I track my return?

You can track your return via the Australia Post email sent for all Australian orders (International orders will be sent via DHL) when your return label is generated. If you are having trouble locating your return tracking number, please contact our

When will I receive my refund?

Once your returned parcel arrives back to us, your return or exchange will be processed within 1-3 business days, and you will receive a confirmation email that your refund has been processed. During peak periods, please allow up to 5 business days f

I purchased my item in-store, can I return online?

No - if you purchased a product in-store you will need to return it to one of our physical stores. Our warehouse unfortunately doesn’t have the facilities to process returns for in-store purchases; they can only process returns/exchanges for items pu

Can I return an online order in-store?

Yes! If you placed an online order and want to return it, you can do so at one of our physical stores. Just bring in the item you want to return, along with your invoice and our team will handle the rest!. Please note: Although you may try on an item

Can I return a sales item?

When you purchase a sale item online, you may return your item within 30 days of purchase. Sale items purchased in-store are a final sale and cannot be returned unless deemed faulty. This is because you may try on these items in-store before purchase

Need to return a Wetsuit?

All returned products must be in a new and unused condition, with swing tags still attached. Please follow the steps below to correctly pack your wetsuit for return. Please do not fold any wetsuit vertically through the chest panel, as this will caus

Can I return Speedo Fastskin?

There are no returns on Speedo Fastskin swimwear products due to their technical nature in-store and online. Unless you have been fitted elsewhere and know your size, we suggest making a fit appointment at our Malvern store here.